Financial Protection
When you book with us, your booking is with Expedition Adventures Limited (trading as Kandoo Adventures), a fully insured and bonded member of ABTA, so you know you are financially safe and properly protected.
We understand that sometimes you need to change your plans and reschedule or cancel your booking. At Kandoo this is no problem as we run a Lifetime Deposit scheme, so if you need to change or cancel your booking your deposit is good for life. Read about our Lifetime Deposit scheme here and find out about your financial protection here.
Lifetime Deposits
We all know that things can go wrong or priorities can shift, so when you need to change your plans, Kandoo Adventures can help with our great Lifetime Deposit scheme. Basically if you book and pay a deposit then find that you need to change or cancel your trip, any deposit you have paid is good for any adventure you book in your lifetime.
It doesn't have to be the same trip, you can choose to book onto any of our adventures and the Lifetime Deposit applies. No lost deposits, no hassle, no questions asked.
And it's even better than that. If you don't think you are going to be able to use the deposit in the foreseeable future we are also happy for you to transfer the deposit to a friend (what a great Christmas present!). It's your deposit and you get to choose what you want to do with it.
The not so small print of of our Lifetime Deposits Policy:
Sadly in a world where lawyers rule there is some small print and to be transparent here it is. Nothing unreasonable we hope.
- One Lifetime Deposit can be issued per cancelled tour per person confirmed on the tour up to the value of the deposit paid by the person cancelling
- If a tour has to be cancelled because of force majeure no Lifetime Deposit is available
- You can get more than one Lifetime Deposit if you cancel more than one trip (seriously bad luck) but they cannot be combined on a single new booking
- If your Lifetime Deposit is more than the price of any new tour you book you can't rollover any balance or get a refund - it is strictly one time use
- If the new tour you want to book needs a bigger deposit than the one you originally paid then you have to pay the difference
- Private Groups, Open Groups & Customised trips may be exempt from Lifetime Deposits where we have had to pay to buy permits or to reserve accommodation and can't get the payment back.
- The one thing you aren't able to do with your Lifetime Deposit is get your cash back sorry.
- Lifetime Deposits, and any portion of them, are not refundable in cash - but you can use your Lifetime Deposit to confirm your next tour booking with us with no cash
So that's it. Hope you don't have to use it but it's there to help when you need it most.
You can view our full Terms and Conditions here. ATOL Protection
All flights and flight-inclusive expeditions on this website are booked with Expedition Adventures Limited. All of the flights and flight-inclusive expeditions on this website are financially protected by the ATOL scheme. ATOL protection does not apply to all expeditions listed that do not include flights. All expeditions not covered by the ATOL scheme are protected by ABTA. Please ask us to confirm what protection may apply to your booking.
If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
ATOL & ABTA Protection
All flights and flight-inclusive expeditions on this website are booked with Expedition Adventures Limited. All of the flights and flight-inclusive expeditions on this website are financially protected by the ATOL scheme. ATOL protection does not apply to all expeditions listed that do not include flights. All expeditions not covered by the ATOL scheme are protected by ABTA. Please ask us to confirm what protection may apply to your booking.
If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.